Return and Refund

Returns

We want you to be completely satisfied with your purchase from Josiek Collection.
If you are not entirely happy with your order, you may return most new, unused items within 14 days of delivery for a refund or exchange.

Contact email: wholesale@josiekcollection.com
Company Address: 1976 Greenglen Dr Apt 204 Kirkwood, MO 63122, United States

Eligibility for Returns

To be eligible for a return:

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Proof of purchase (order confirmation or receipt) is required.

  • Final sale, clearance, and personalized/custom items are non-returnable.

How to Initiate a Return

  1. Email us at wholesale@josiekcollection.com with your order number and reason for return.

  2. Our customer service team will provide you with a Return Authorization (RA) and shipping instructions.

  3. Ship the item back to us using a trackable shipping method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

  • We recommend using USPS, UPS, or FedEx with tracking to ensure safe delivery.

Refunds

  • Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect your returned items.

  • Shipping charges from your original order are non-refundable, unless the return is due to our mistake.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return steps above and place a new order for the desired item.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us within 3 business days of delivery at wholesale@josiekcollection.com with photos of the item and packaging. We will arrange for a replacement or issue a full refund at no extra cost.

Questions

For any questions regarding returns or refunds, please reach out to:
Email:wholesale@josiekcollection.com